My Service Orientation

Name

Organization

VINEETH N
RIC
Designation

Experience

The following graph indicates your Service orientation. While interacting with customers your focus is
predominantly on building an emotional connect followed by the focus on people connect with a moderate
focus on solution creation and commitment.

VINEETH N has been tested for his orientation towards Service. The evaluation is done based on four quadrants
that are essential in a person in order to be service oriented. These behaviors are mapped to the skills a
person is required to adapt in a customer service role.

Emotional Connect

Commitment

Solution Creator

People Connect

VINEETH N's individual scores for each behaviour is as:

Responsive (7)

Friendly (6.7)

Approachable (4.3)

Courteous (6)

Analytical (6.1)

Creative (6.1)

Solution-centric (7.9)

Flexible (6.6)

Integrity (4.5)

Initiative (6.2)

Ownership (7.8)

Sensitivity (4)

Helpful (6.7)

Patient (2.5)

Empathy (7.5)

High

Moderate

Low

Deligh

Creative

Handling different types
of Customers 

Handling complaints

Patient

Empathy

Flexible

Analytical

Creative

Ownership

Solutio

Approachable

Sensitivity

Responsive

Flexible

Courteous

Friendly

Empathy

Build rapport wit

Approachable

Empathy

Demonstrate genuin

Solutio

Responsive

Meeting material needs of
a customer

Friendly

Initiative

Helpful

Integrity

Courteous

Empathy

Meeting emotional needs
of customers

Analytical

Ownership

Empathy

    Understanding and 

Meeting Customer needs

Behaviors Required

Customer Service Activities

Low

Normal:

Moderate

Italics:

High

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